TV - Internet drops in and out

[Osneyrich]

Hi everyone

I have a KD43 XE8396 smart tv and it keeps dropping the internet connection.

When it does it, it’s for a few seconds then reconnects... it does this maybe two or three times in an hour.

The BT router connects wirelessly, and it has a direct line of sight to the tv.

This has started happening about 18 months after buying the tv; the router has been the same throughout.  

Any suggestions please?

Thank you! 

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

Please see the following troubleshooter here for Wi-Fi signal connection issues.

Let me know how you get on.

Best wishes,

Sean