IPTV issues on my Sony KD-55XE8577

[gcristian]

Hi,

I purchased a KD-55XE8577 TV two months ago.

I have installed an app. Smart IPTV, for which I payed an one time subscription.

I have also paid for a tv channel provider. I have received an m3u file that I have uploaded on Smart IPTV application.

Everything worked fine until 17 - 18th Janaury 2018.

From that date I have a lot of streaming issues, connection failing, no video for some channels, just sound and so on.

A friend of mine, has a Samsung with Tizen OS. Everything is going fine for him. Not for my Sony though.

As I understood, there was a Google Casting application update on January 17th that affected the streaming, casting services.

Is anyone experiencing this issue? 

Honestly I don't want to send it to service center.

[Sean_Mc]

Hi gcristian,

Welcome to the Sony Community 

I'd recommend getting in touch with Sony Support here for further advice on this.

Thanks,

Sean Mc

[gcristian]

Hi Sean,

Thanks for your reply.

I have already raised the concern with the local support team.

I am waiting for their support. 

So I thought maybe I could get some inputs from people having similar issues.

Regards,

Cristian