request for cashback

[liweiwei]

I recently purchased a Sony ILCE6000 from John Lewis online and applied for £50 Cashback.I had filled out the Cashback form correctly and attached the serial number from the actual camera as an Image and the Invoice as well.  Sony then emailed me back saying that I had sent them an online confirmation and asked me to sent the image of the serial number. I then sent the image of the serial number by replying the email directly again and that now I am no longer valid for the Cashback scheme. Could you please tell what I should do now?

[jumpsuit]

Hi @liweiwei and welcome to the Community

Other members have had some problems with the offer

so I have escalated this for you.

Someone from Sony Support will be in touch with you in a couple of days.

Are your contact details correct in your profile?

Cheers

[jumpsuit · Accepted solution]

Hi again @liweiwei

I have been informed that your cashback claim was approved on 7/12/2017 and the amount should be transferred to your account within 28 days from that date.

Cheers

[liweiwei]

Hi,

A month has passed but I still do not receive my cashback. Could you please kindly help me to have a check? Thanks!