Sony xperia z5 offline problem

[Hkr2020]

My Sony Xperia z5 won't do software updates and says error offline when doing other updates but yet I have WiFi 

[Mick_D]

Hi @Hkr2020, welcome to the community.

You should probably contact the Xperia support guys here

Let us know how you get on.

Cheers

Mick