HT-ST5000 Soundbar

[robmerce]

I have had the soundbar for a week and now the OSD isnt working, my connections are secure.

The soundbar is working well other than that.

It is ARC to ARC HDMI connected too

[samkerracher]

Sony third one has got the fault too....

[samkerracher]

So third one having the fault came out of nowhere like the first two.

Called Sony support, who for once were useful and recognised I had tried all troubleshooting steps.

They said they will escalate the issue as could see I had 2 registered previously whigh were handled as refunds and that both had the exact same issue.

I insisted I wanted them to make an exception and find a repairer who will come to my home as I simply cannot transport such a large device.

They said they will get in touch Tuesday,

Lets see if that is honoured along with sending out someone to repair...

Previous to this third one arriving I had replaced all HDMI cables going into the unit and changed which wall socket it's plugged into (not via a multi plug strip or anything).

Extra coverage purchased through AO.com has proved to be useless ass the manufacturers guarantee supersedes it within the first year, so am furious about that.

I find the side. nput menu that sometimes appears interesting, in that the HDMI inputs are nameless, just empty gaps in the list.  Possible indication that the HDMI is at fault?

[samkerracher]

Looks like more and more people are getting this issue:

https://www.avforums.com/threads/sony-ht-st-5000-owners.2102569/page-29#post-25419485

http://www.avsforum.com/forum/195-soundbars/2703313-sony-7-1-2-dolby-atmos-soundbar-ht-st5000-29.htm...

[samkerracher]

Mine 3rd faulty one is being picked up by a courier on Saturday to be taken to the nearest repair centre.

Hopefully they'll be able to repair and not just replace as don't want this issue yet again.

[samkerracher]

Just been picked up.

i acceded the service menu and took photos of all the firmware, boot loader etc versions on the info pages, so can compare against when it comes back repaired.

[Skynet5-UK]

Guys. You should avoid these at all cost. Look at the HT-ST9 issues.

Same on this, and after 12 months Sony don't care.

If it breaks with 6 months demand a refund.

It it breaks after...pray that it fails before 12 again to state your rights and get a refund.

Garbage.

I managed to return mine to Amazon after 13 months as Sony didn't care.

[talisman69]

.Hi Flashheart8

I am having the same issue you described below, did you find a fix for it?

A heads up for anyone worried about this fault, mine started a couple of weeks earlier when the unit would reset certain settings ie. HDMI setting changing from enhanced back to standard also any HDMI renaming reverting back to HDMI 1,2 or 3 over night

[Flashheart8]

Hi

Mine was sent off and had the main board changed, which seems to be the norm at the minute.

Runs a little cooler on top (still very warm), this running hot problem could be down to specific grid voltage, hopefully they've addressed this with the new board, if it is.

Although i noticed it had randomly changed some settings again yesterday, lets hope it's a glitch 😕

[cjdemelker]

Ok, just encountered the same problem exactly as described in the first post. My soundbar is about one and a half week old.

I contacted my reseller and they can't give me a refund and my only option is sending it to Sony for repair. It can take up to 3 or 4 weeks. I'm really ***** off at the moment, especially considering the amount I paid for a so-called 'premium' product. Don't get me wrong, I love the sound etc. but this is is not right. When I read that more people have the same problem and with a second and even third product. I'm afraid what's going to happen in my case.

If Sony can replace my HT-ST5000 with a new one I want to give it a try. I do not want to wait a month!

If that will be the case I want a refund so I can go for another product instead. What are my rights as a consumer?

This absolutely sucks, especially for a company like Sony!

[Skynet5-UK]

Sorry to hear this.

I've done my best to raise awareness on various forums.  Not everyone searches forums for sentiment and quality after the product has been out a month or two.  And do they shouldn't have to.

Sony is a disgrace that they are allowing this to continue to happen.