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HT-XT100 lip sync issues

arod90
New

HT-XT100 lip sync issues

Hello! 

 

I have a HT-XT100 sound bar, connected to a telly with an optical cable.

 

I have lip sync issues watching anythign – freeview TV, catchup TV or anything else.

 

The Troubleshooting information in the manual is completely hopeless:

trouble.png

 

Please could someone suggest solutions? There are no audio delay or lip sync settings on the sound bar or telly.

 

Thanks

2 REPLIES 2
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EdwinaU
Moderator

Hi,

 

Welcome to the community.

We'll see if we can find any more information or advice for you. Meanwhile, maybe some other members will have some tips to share.

 

Best wishes,

Ed

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Almou_10
Specialist

Hi arod90,

 

I guess this means that it's normal to experience such delay since it's mentioned in the manual, but I also think that this is for Bluetooth connection due to the nature of the wireless connections.

You can try to reset the soundbar and see if the issue shall remain, then you can check the device with an authorized service centre to look it up for you.

You can locate the nearest service centre from you here: http://bit.ly/2HUo9mF.

 

Hope this helps,

Almou_10