Xperia M4 Aqua drops signal

[Dgm0356]

My Xperia M4 keeps dropping the cell signal. I have to restart or reboot my phone to get the phone to pick up the cell signal. Why is it doing this?

[Mark-11]

yes, both my devices are behaving same, and i m using different operator in my devices, one is Airtel 4g other is reliance jio 4g.
and about the service center i dont know wether they tested or not. when i recieved my handset it was just updated software nothin else. problem was as it was.
Many people are having same issue. SO it must be some bug.

[Jonas]

Hi again, thanks for the update!

@TB1959, I'm sorry to hear that, however I'm not able to help you any further with the repair case since it's handled at a local level, try contacting your Local support team and ask them how you can proceed, they are well informed on how you can go on as a customer in your market.

@Mark-1, I was not able to replicate the behaviour that you are experiencing.

If you go to Settings > More > Mobile networks > Preferred network type > WCDMA/GSM Only, does it still drop the connection to the network?

Keep me posted!

[bigears1]

my M4 Aqua keeps dropping signal. I have asked my service provider for a new sim I have changed the sim and the phone still drops signal. I sent it back to virgin they said that the phone is damaged (twisted) although the glass is not cracked, and I would have to pay for the repair as this nullified the warrenty. I asked that they return the phone, upon receipt of the phone I asked an Engineer friend to measure the twist. He placed it onto an engineering block (level table) the phone is only 16 thousandths of an inch out. If this is sufficeint cause to cancell the warrenty, if so then under normal usage ie.. putting into bag, inside pocket, front trouser pocket etc.. the phone is not fit for purpose and should not be promoted or sold.

BEWARE take timed and dated pics with the ime showing take pics on a piece of glass sideways (edge on), so as to show no twisting,. they will probably find another excuse not to honour the warrenty.
Is this another case of a large corporation finding any excuse not to honour their warrenty. ETHICS! horse manure..

[bigears1]

if you are in the Uk or Europe and your phone is relativily new (few months) or within the warrenty period, don't claim under your warrenty they will find an excuse to to cancel it, twisted case, cracked glass thats invisible etc.,

CLAIM under the Consumer Rights Act 2015 this will most likely get you a result..

Happy hunting...

[Jonas]

Hi @bigears, really sorry to hear about this.

I'm afraid that this is a global forum and I won't be able to assist you with local service cases. These type of cases are handled by your Local support team, so please get in touch with them for further information on local service routines, warranty and consumer laws in your market/region.

Do note that external damage to the device is something that is not covered by our warranty.