Intermittent picture loss on BBC HD - 40HX723

[Livermpj]

Hi everyone,

I've just bought a new 40HX723, and it's generally very good - but some BBC HD programmes are virtually un-watchable, as the screen often goes blank for about a second between scenes!

I've done a bit of reading and discovered this is a known issue with BBC HD broadcasts - I've also discovered the iManual recommends setting the TV to "optimise for text/graphics" instead of "optimise for video".

However, when "optimise for text/grtaphics" is selected, the picture resolution as not so good as the "optimise for video" setting - although it does seem to cure the picture loss problem.

Does anybody know what the "optimnise for text/graphics" setting actually does?

Presumably it modifies the video processing in some way, defaulting the output to a lower quality format (OK for text, but not great for pictures)?

Is there a proper fix for this issue in the pipeline (e.g. TV firmware update)?

Many thanks,

Pete.

[Gruntfuttocks]

Agreed, not fixed yet.:smileyangry:

[Cablesman]

Hi can anyone advise if this problem has been fixed yet?

[Catmambo]

Yup - just download the latest firmware either directly on your TV or via USB.

thanks

[Jonnymack]

I'm getting this issue on all HD channels on my new 55 hx853

If anything i think the latest firmware has caused it

[Jonnymack]

Factory reset has done nothing for my picture

Back to Cust Services!

[John_Daniels]

I've just started getting the same blanking issue on all HD channels on my 55HX853, but only since the August 30th firmware update. I did set the 'optimise for video' at that time so will revert back to optimise for text/graphics to see if that helps. Otherwise it's incredibly annoying and happens several times in succession then not for a minute or two, dependent on the programme.