Code 10 error ???

[craigr]

Vaio laptop TR5MP, has stopped recognising my external hard drive, troubleshooting is giving me a Code 10 error, device start-up failed. Have tried uninstal etc anyone any ideas?

[rich912]

This is what Microsoft has to say about Code 10 errors. It is not a great deal of help but does point towards a driver problem.

Code 10
If the device has a "FailReasonString" value in its hardware key, that string is displayed as the error message. The driver or enumerator places this registry string value there. If there is no "FailReasonString" in the hardware key, the following generic error message is displayed:
This device is either not present, not working properly, or does not have all the drivers installed. (Code 10)

Try upgrading the device drivers for this device.

Solution button: Update Driver

To resolve this error code, make sure the device is connected to the computer correctly. For example, make sure all cables are plugged in fully and that all adapter cards are properly seated. Follow the suggested solution button and update the device driver. It may be possible to remove the device and redetect it using the Add New Hardware wizard.

[craigr]

"The wizard could not find a better match for your hardware than the software you are currently using"

Any other ideas? Thanks

[rich912]

To rule out a problem with the drive itself a, few thoughts to consider:
Have you tried a different cable?
Can you borrow another external drive and see if that works?
Can you try your external drive on another computer?
Have you had a look for updated drivers (possibly not applicable).