Confused with Vaio Link e-Support on line!!

[Sabi]

Hi guys;

Has anyone had experience with getting help from Vaio e-support on line?

It's been a few days since I sent them a report for my laptop crash. Although they¿ve given me a case number, I cannot find their reply!!!
Every time I go to "Case Query" and type my case number, I get a message for "unknown case" !
I know that cannot be true because there is a case number and I can see the contents of my report in "Open Cases" but not their reply

I will be grateful for any advice you have regarding Vio e-support operation as I am still mourning over my dead laptop trying to get help from anywhere I can to avoid unnecessary repair costs!:smileycry:

Thanks
Sabi

PS: Rob Paxton; thanks for Sony service number. I called them many times but the line is constantly engaged

[kee-lo_]

Was going to say, I spent £2.20 registering my VAIO in September 2002.