Dead CD/DVD reader?

[aribenig]

Hi,

it has been now few days (before my battery stopped working) that the CD/DVD reader doesn't work.

It tries to read, but it doesn't seem to detect the CD that there is inside.

Is there anyway I can make a diagnostic of the failure (most likely hw)?

Would this be covered by the warranty?

Regards,

Arianna

[rich912]

Hi Arianna,

Things go from bad to worse for you!

Is the CD/DVD drive recognised in Device Manager and reported as working? Is the drive showing in My Computer?

Have you tried both CD and DVD disks, both pre-recorded and blank?

You could try cleaning both the disks and the drive laser lens with a proprietary cleaner assuming nothing above shows an error.

Assuming that your Vaio is still within the warranty period a hardware failure would be covered. The warranty period varies depending on country of purchase - one year in certain Euopean countries two in others – I don’t know about Sweden. This also varies with operating system and whether it is a CTO model. If you are unsure you will need to contact Support.

Rich