Help and Support icon not working

[rehalfh]

Hi  - having problems with laptop and just tried to click on the Help and Support icon, but get error message saying that "Windows cannot open Help and Support because a system service is not running. To fix this problem, start the service named 'Help and Support'? "

How do I start it? Sorry if I'm missing the obvious, but trying to reinstall CD drive as well..... thank you.

[Blencogo]

Are you running Windows 7, Vista or XP?

For Vista and Win7 go to Control Panel -> Administrative Tools -> Services

Scroll down to 'Help and Support' and double-click on it.  Change the Startup Type to Automatic and then click on Start to start the service.