WH-1000XM5 headset

[Sunil_Munsif]

Hi, I have paid very good money for these headsets but I am really struggling to use these on Teams calls on my computer. The mic picks up all the ambient sound and irritating other people on the call. My £100 Jabra headset has superior mic noise cancellation than these £250 headsets. Does Sony have a fix? I have used all the device control options that Teams offers and that has made zero difference. Desperate! Please help. 

[TheGOAT]

Hi @Sunil_Munsif,

It appears to me that the ANC is set to be on automatic mode, and the speak to chat is activated. Check how to turn it off: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000536742.html?search=speak

If the issue remains, initialize the headset: https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html