WH-XB910N Ear Pads

[JunkyardTabby41]

Recently got replacement ones but they make the headphones sound tinny and distant. I was wondering if Sony did official replacement ear pads. 

If they don’t, is there any way of getting the measurements or something similar. I don’t know if it’s the thickness or quality of the foam or something completely different I’m not taking into account.

[MaggieGreene]

Hi @JunkyardTabby41, yes, they do. It's better to send it to the service centre to get it replaced there to avoid physical damage. use this link to book the repair: https://www.sonypencoed.co.uk/app/uploads/2024/09/Sony-Central-Service-Repair-Form-UK-2024-.pdf 

And you can contact the service centre to ask about the cost of the service using the details in the link above. 

Also, if you contact Sony, they can provide you with the part number of the earpads depending on the colour of your headset and then you can purchase them from their authorised retailer: https://www.youritdelivered.com/ 

You can contact Sony directly using this link: https://services.sony.co.uk/supportMVC/en/Contact/