Problem with main (back camera ) Xa2 ultra

[Gai28]

Hello,

I cannot start main camera.

Everytime I open the camera I can't access to the main (back camera). 

It's only front camera that is working. I have try everything to fix it. Like you write on same topic that is posted on forum. 

Is the another way to fix it? 

Thanks.

[Martin1]

Hi @Gai28, let me see if I can help out here.

Do you receive any kind of error message when you try to use the main camera? Also, have you been able to carry out a quick test of the camera in the support app to see if the hardware works as intended? Find and tap Settings > Support >Xperia tests > Camera.

Firstly i would suggest that you try clearing data for the camera app in order to reset all settings for the camera app. In order to do this, find and tap Settings > Apps and notifications > App-info/Show all XX apps > Camera > Storage > Clear data > Tap "OK" > Restart the phone. Your previously taken photos will not be affected by this measure.

Another good idea is to try to reboot your phone in safe mode and see if the main camera works while in safe mode. All apps downloaded from play store is temporarily disabled while in safe mode and by doing this you can see whether this is caused by a downloaded app. For more information on safe mode and how to use it, click here.

If none of these measures manages to improve the functionality of the main camera I suggest that you try to perform a software repair using a computer and Xperia Companion. Please note though that a software repair will erase all user data, so remember to do a backup of your user data first in order to prevent data loss.

Try these measures and let me know how it goes!

[Gai28]

Hello, 

I have received error only the first time when I have started the camera, and sound like this. "camera is not working".

-Quick test of the camera in the support :

Message from test -

"Camera not available, restart your device". 

And I have tried that, and nothing has changed. 

And I have done everything what you suggest me to do, and problem is same. 

[Martin1]

Thank you @Gai28 for the quick reply!

In that case, I believe that the best thing to do is to get in contact with your local support team in order to have the phone examined by an authorized service center. If you have any questions regarding the service such as service routines, warranty and consumer laws, these kind of questions are best answered by your local support team as well.

I hope that helped!