Wi-Fi technical support is activated and the system hangs

[MarcoVelizP24]

Buenas noches amigos tengo el problema que Cúando conecto el wifi se cuelga el sistema y no responde, si me pueden ayudar por favor el modelo es Sony A1 x ultra. 

Good evening friends, I have the problem that when I connect the wifi the system hangs and does not respond, if you can help me please the model is Sony A1 x ultra.

gt

[Jonas]

Hi @MarcoVelizP24, sorry to hear about this.

Your question has been translated to English as this is an International forum, please post any replies in English and it will be easier for me and other users to assist you.

Do I understand correctly that your device stops responding as soon as you connect to a Wi-Fi network? If that is correct, do you need to force the device to restart or is there an error message that shows up?

A good place to start is by restarting your device in safe mode and see if you experience the same behaviour when your downloaded applications aren't loaded. They are disabled by default in safe mode, but will be loaded again when you just restart the device as normal.

Let me know if that helps!