Camera not working after lollipop update

[Jaymaf]

Hi guys, pls I seriously need help. Ever since I upgraded my xperia z, c6603 from 4.2 to lollipop 5.0, my both cameras have stopped working. It opens just a bank black screen when open my camera and flashand then after some seconds it pops up "unfortunately camera has stopped working". Pls I need your suggestions and I await your replies, tanx

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 80% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Jaymaf]

I tried but it didn't work. I have a feeling dats it's some kind of camera bug. Thanks though

[_alexdon_]

The repair didn't work or camera app after the repair? In any of the cases,you should stop by a sony service:

http://www.sonymobile.com/global-en/support/contact-us/