Finger print scanner

[Jake1986]

My fingerprint scanner has stopped working totally. I have erased all finger prints but I can't re-register any.
I have the latest software, I have rebooted but nothing works?
I don't want to send it away as I don't have a spare phone.
Any ideas?

[Phy]

Boot on safe mode and check if it works.

How to boot on safe mode
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008

How to boot on safe mode on Lolipop
1. press and hold the power key
2. once you get the pop up menu 
3. press and hold "power off" 
4. Boot on safe mode should become available

[Phy]

Also, if it's a software issue you can repair the phone with Sony PC Companion.
http://support.sonymobile.com/gb/tools/pc-companion/

[John-BR]

Hi @Jake1986

Welcome to the community. 

Are you getting a particular error message when you try to register a fingerprint?

One thing you can try is resetting the Fingerprint Manager :

• From your Home screen, tap the Application screen icon.

• Find and tap Settings > Apps.
• Swipe from right to left twice to the All tab.
• Find and tap the Fingerprint Manager App.
• Tap Clear data.
• Then tap Force Stop.

[Jake1986]

Thank you for getting back to me. I have just tried this, unfortunately it didn't work. I also cleared the cache and still no good.

[Jake1986]

I have already tried this also. Unfortunately that did not work either.

[Jake1986]

I have just tried booting into safe mode, the fingerprint scanner still doesn't work.
I think it's a hardware issue with the sensor I just can't really afford to send it away for a week or two as it's my only phone 😕 very disappointed as it's only a few weeks old

[Christofer]

Sorry to hear that @Jake1986.

Could you also test the fingerprint sensor in Diagnostics as well, Settings > About phone > Diagnostics > Test > Fingerprint sensor?
If it won't work here either then I suggest that you perform a software repair using PC Companion with the help of a PC.

If you've already done a software repair as well then you should contact your Local support for information on how you can get the phone examined at one of our authorised service centers.