Low volume, call quality

[RUNAMONK]

I sent my phone in last week to see if it could be determined why it has poor volume. The phone has no scratches, cracks or other damage. It's never been submerged under water and never had any major problems other than really low sound from the speakers.

Today I receive an email about a quotation. I don't mind paying shipping but something that should be covered under warranty and they are trying to bill me for it? I've already paid 500£ for a phone that's fairly useless when it comes making actual calls. I just got off the phone with support and they have said there isn't any further information but that it will be escalated and I should hear back from someone in 3 - 5 days. This is pretty horrible service. 

Order number 1-18988975285
WARRANTY TO: 19/01/2017

REPAIR QUOTATION

Valid until 17/08/2015

Electrical repair          96.67 GBP

SHIPPING                   13.06 GBP

HANDLING FEE               24.17 GBP

TOTAL                      133.15 GBP

[Hampus]

Hi,

I'm sorry to hear that. Unfortunately, we at the support forum cannot give you any information or assistance regarding repairs. Since repair process is handled at a local level, it's something that needs to be raised with your local support team. I can also see that you've sent an email to them and thereby, I can only suggest that you wait for a response.

Sorry for any inconvenience this may cause.

[RUNAMONK]

Sadly the issue isn't my fault but it's no longer covered by my warranty because I unlocked my bootloader; ugh. At least it will get fixed, I am hoping they will relock it so that the poor camera quality issue is resolved too.