screen wont unlock

[elvismadpaul]

my xperia j screen wont unlock as the screen is unresponsive, ive connected it to a pc and it shows the phone is already. HOWEVER it was working the fine the other day i've done nothing to it at all just took out the sim card and sd card and put the phone in the bedroom. the battery is at 76%

[_alexdon_]

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[Uliwooly]

For future reference

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355