Sony Xperia Z1 Compact USB OTG don't see any device connected

[Newsteller]

Few days ago I decided to test USB OTG on my Z1 compact.

It has Android 5.1.1 (14.6.A.1.216) and I have original Sony USB OTG cable which was included with phone.

When I connect any USB accessory (like mouse, pendrive, keyboard) it is definitely powered but nothing pop up about any connection, but I know my Z1 Compact has support.

It could be useful to say that in all aplication like the USB OTG Checker or USB Host Check it says that my phone:

- has OS with USB OTG API (Found android.harware.usb.host.xml)

- has NOT USB OTG Sygnal detected

or

android.harware.usb.host.xml - is ok

handheld_core_hardware.xml - USB Host not enabled

Please help me in any kind, thanks

[Hampus]

Hi,

There are no specific settings for this. When you connect a mouse for example, the mouse pointer should appear on your screen and you should be able to navigate with the mouse. Do you have the possibility to try another OTG-cable to see if it works?

[Newsteller]

Yes, I have the second cable too and both are working well with a different phone - Samsung Galaxy S3.

That's my problem, everything says it should work but it won't, especially with original, signed cable.

[Hampus]

Strange. If you connect your phone via USB-cable to a PC, do you get a connection then? Could you try to boot your phone into safe mode and connect a mouse via the OTG-cable?

[Newsteller]

Connection via PC is working fine, in safe mode otg also can't see any devices connected. That's why I'm searching for help. Factory reset didn't worked too.

[Hampus]

Have you tried to perform a software repair using PC Companion via PC Companion or Bridge for Mac or just a factory reset? If you have not tried a software repair, I suggest that you perform one to see if it can help.

Otherwise, I think you would do best by visiting nearest service center to have your phone examined by a technician. You can contact your Local support for information about nearest service center and/or how to proceed with this in the best possible way.

[Newsteller]

Trust me I have tried everything except physical repair, thanks for responding.