unfortunately the process com.android.phone has stopped' in Xperia M2

[Ash0808]

Hi I am gettting error "unfortunately the process com.android.phone has stopped' in Xperia M2. I have treied pressing "OK" button, but it hung. Now the screen is black and I am not able to use the phone at all. Please help.

[Thommo]

Try performing a system repair as this will often fix issues - This will factory reset your phone

Switch off your phone and unplug from Pc (Hold volume up and power for around 10 seconds)
Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the onscreen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process

If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP

[M2NewUser]

I'm having the same problem. People can't call me because the sound is not working at all. It crashes. I just bought my XPERIA M2 LAST OCTOBER 26, 2014 and the main reason why I bought it is was I don't have a phone anymore and now it's having a problem and I'm not able to use anything. They can't provide a loaner phone and if they can't fix it they'll have to ship it to Manila which will take it long. This is not a good service. A 2 month old mobile should not be having this problem , I would have understood if it has been used for a long time or if it was my fault. Either Sony needs to replace it with a new one asap as I don't deserve to wait so long and miss important calls because of their issues with their software. I will not recommend people to buy from them if newly bought phones will have this problem and they don't do anything but to let customers wait as if there's no alternative.