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Xperia z3c issues - my apps keep refreshing when open

violachristina
Visitor

Xperia z3c issues - my apps keep refreshing when open

Any idea why my phone may be doing this? I open up any app (snapchat, instagram, browser, even album) and it constantly refreshes and takes me to the top of the page or the app home page. How can I fix this?
24 REPLIES 24
MurrayG
Visitor

OK - I did the full software repair / update (which - by the way everyone, completely wipes your phone, so it takes some time to set everything back up). I thought it helped, but it did not - so unless other people have success with this route, I suggest you not do it because it is a lot of work/time.

For about one day the phone seemed pretty stable and I thought the problem had gone away. Sadly, though, it has not. It is back in full force. 

I am trying various other things such as rebooting and killing background tasks to see if I can detect a pattern as to what helps and what does not. 

But at the moment, the phone is a real pain (as mentioned before) because things like e-mail threads refresh randomly (might happen every 5 seconds, or might go 2 minutes with no problem). This takes me to the top of the page. Same for web pages. Likewise, things like voice-to-text randomly exit mid-speaking due, I think, to the same problem. It seems to affect the whole phone, making it generally hard to use and very frustrating.

I have the same apps and the same Android version on my backup phone (nexus 5) and tablet (nexus 9) and don't experience this problem.

Sony - help - I love this phone but right now it is tremendously annoying. I will have to buy a new (different) one if I can't find a solution. And it was not cheap (just got it two months ago) 😞

Please help.

MurrayG
Visitor

Hello? Still having the problem. It is making the phone unusable. Is anyone else experiencing this?

I bought this phone recently but am almost about to give up on it.

Thanks so much.
MurrayG
Visitor

Tuesday - have you been experiencing the problem since you turned off auto-rotate?

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Uliwooly
Expert

@MurrayG

You might have to stop by your local Xperia Care

violachristina
Visitor

Hey Jake,
Nothing worked then my screen cracked and the charging port stopped working lol I gave up, upgraded to z3 so no problem now. Thank you