Yellow tint on screen edges on z2 tablet

[cooper104]

A day or so ago I started to notice a yellow tint on the edges and corners of the screen. I keep it in the official smart cover as well as a padded tablet sleeve, so very confident it is not related to any stress from other items in my bag. Does seem to be getting stronger as the days go on. Could it be a faulty screen or software related? 

[schukiee]

I have the same problem after one year of using the SGP521. It's hardweare problem....

[KavilCowboy]

I must admit I did wonder as I only noticed the problem after I started to use the Sony SmartCover with the bluetooth keyboard

[saad0day]

maybe you have to open and unscrew the screw behind the part where you see the yellow tint

[dsman19]

Well I am from France and I have using my sony Z2 Tablet for almost 18 months now. It started have a a yellow screen on the right side when facing it about 6 weeks ago. Checked if it had been dropped by my kids but No. (It had always been protected by a leather case). No cracks on the screen.Not bent or anything.

This was my second tablet after a 12 inch samsung that will swith it self of after 30mins. To cut th story short, I realised that other people in the Forum had the same problem, Followed Sony's instructions to repair (Still waranteed) . And they fixed it for me . The service was simply perfect. While looking for my proof purchase and garantee, they sent me an email saying the were wainting for the Tablet. Honestly it was a perfect service. I just collected it a few hours ago. Everything seems to bee fine. No more yellow shadows, The only hic is that they put back the system to Android 5 Lollipop.

Sony People . Thank you for your service.

[WhyDeadPixels]

Bought the z2 tablet 2 years ago in UK, as pre order with 3 year warrantee. A few months later yellow discoloration and dead pixels developed despite using official case.

A few similar reports were around at the time but variable success with repairs so I held off long enough to see enough reports that this could be considered a manufacturing problem rather than "physical damage" and for them to start manufacturing better screens that could then be used in repairs.

After 2 years more and more dead pixels developed, so decided to send it in for repair under the 3 year extended warranty. Just received a receipt and request to call them for a "chargeable" repair. I'm expecting a similar conversation to what's been posted on the forum.

Given the numerous stories and repeat dead pixels, it's not worthwhile paying to have another screen that will breakdown. £36 to get it back from repair centre.

Really disappointed, had bought the noise cancelation earphones which broke quick too, but was still considering upgrading to z4 tablet in future, but with a growing and cementing reputation for poor customer service and build quality, I won't be buying anymore Sony products. It's a shame as I thought that they would concentrate on their existing mobile products after selling off their Viao line, but it seems that the Sony aren't going to learn from their customer feedback. Though i do respect that they do have a Sony Community and forum in the first place for us to share concerns, Why even bother to have it, if they aren't going to address issues?

This discolouration and dead pixel problem seems to have the largest volume of complaints on this forum...

[WhyDeadPixels]

I'm glad to report that I contacted the repair centre , and was informed that the charge receipt letter had been sent in error, and that there was infact no charge, and my tablet was with the repair technician already. Fingers crossed that there are no hiccups. It seems that Sony are addressing the feedback, and reassuringly improving their customer service and warranty commitments which is great step forward!

[WhyDeadPixels]

Unfortunately I infact later received an e-mail saying that there will be a charge as damage was due to "excessive pressure"

again poor customer service, mixed messages, won't be buying anymore products from Sony.