z5 compact restart problem

[sonnny]

I've bought it for 20days,and it restart over 8 times(with the newest system)

[sonnny]

Maybe this way is also useless.Sony is a big company.Customers' troubles can't all arrive at mobile department.

[Qatrium]

So what's you suggestion about this problem? You don't accept our advices and won't report to your local support, how do you think this issue can be handled otherwise?

[sonnny]

Creat a core customers circle around the world.Maybe this is a good solution to this problem.I've report this problem to hk sony mobile.But I don't think it will affect.

[sonnny]

Or the forum  is not just used to comunication.Also have sony mobiles' engineers  collecting problems for the next edition.

[John-BR]

Hi @sonnny

Welcome to the community.

Sorry to hear about the issues you have been experiencing.

To add to @Quester what said, Safe Mode is a great tool to help diagnose what is going wrong with a handset, if you don’t see the symptoms when that is enabled, a third party app may have something to do with what is going wrong., So it is worth taking a look, if only as a good place to start.

Otherwise a software repair is a good solution if a software issue persists or no other troubleshooting helps.

Here's how to run the repair on PC Companion:

1. Install and open PC Companion then select Support Zone.
2. Phone Software Update.
3. Start.
4. Repair Phone
5. Continue
6. Accept data removal
7. Next
8. Wait for prepare
9. Select Phone
10. Follow the connection steps

And Bridge for Mac:

1. Launch Bridge for MAC without the handset connected.
2. On the Main Window select "Xperia > Repair Xperia Device".
3. Ensure the phone is charged and select "Ok" in the following window.
4. Select Continue on the following page.
5. Wait until the initialising step is finished the continue as below.

6 . Select your model of phone from the list that appears

7. Follow the connection steps that appear, ensuring that you are holding the relevant button down before during and after the connection phase until the update/repair begins.

You will want to start these processes with the phone powered off and disconnected from the PC.

[sonnny]

I know how to repair it.But I really think  this is the system's problem...Sometimes,I just light the screen,the phone light red and restart,many times!Yesteray,I put it beside me,without touching it!!!!It light red and restart.I'm confused!!!Only sony can really fix it by update!!!