Do not use under water

[AnnoyedWithSonyUK]

When did Sony change their statement on using Xperia pruducts under water? They used to say up to 1.5m in depth for a few minutes, now it clearly states do not use under water.

Also noticed this is now the advice for previous products that used to say it was OK to use under water, not just the latest Z5.

Sony products are no longer water proof (what I thought anyway). Watch out!

[GhKerh]

Hello the world! I came from the Xperia Z and I'm very disappointed to read this warranty note about IP68. I'll change, later (seen the price!), for another mark. Not Sony. I feel betrayed.

[bubimir13]

So tell me, how do you feel more betrayed ba Sony as other brands do not even have IP68 certificate and they specifically tell you to avoid even small drops of water, which obviously with Sony's IP68 is not the case?

[GhKerh]

@bubimir13: other brands do not claim to be certified IP68! Sony yes! Read back the seven pages before this one...
One of the main reason for what I bought a Z5 was the certification IP68. And one of the first things I read in the doc of Sony, after my purchase: don't use xperia Z5 under water. Treason, what else?

[Martin22]

I dropped my phone into pool and in about 5 minutes it stopped working... please help me if there is any kind of help you can do.

[RobertoDS]

Your phone has gone

Send it to Local Repair of your country and request a Vacuum TEST

[weberc]

My Z5 is barely six months old and dead. Reason: It lay in a puddle of water for about 10-15 minutes (and yes, all flaps were closed, and it was clear water, not salt water, not soap water and at room temperature). The phone is clearly not IP68 water-proof as Sony states. Sony refuses exchanging the device. This is a clear case of fraud, as the device does not have the advertised properties. Will contact a lawyer about this and definitely not buy anything from Sony ever again.

[hanzip87]

Sony already adjusted their warranty coverage so your claim just doesn't apply anymore. Next time, read their warranty first before doing anything with the element.

[Anowyn]

so you put it a 6 months old phone in a puddle of clear tapwater for 10-15 min and and it is sonys fault it got wet ? 

Ip68 sure but that is on new phone in a lab setting if it is 6 months old and used it is also likly to been compromised in some way , like dopping it, faulty use of USB/Headphone cable ?

all damages dosnt show on surface you know.

you can drop it and not even a schratch  will show on the phone but who knows maby USB port got a hit from it on the inside, and boom waterproofing gone.

just because sometihng say it is waterproof dosnt mean you should youse it under water.

same thing with for example cars they are also "waterproof" but to certan degree but leave teh door open or make a cut at the rubber on teh door and sure water will get in..

but yeah sure it is all SONY's fault 

[weberc]

Sony still states the device is IP68 ingress protected. This is stated in the device description and therefore an advertised property. If this property is not met by the device it is fraud. It does not matter wether Sony says the device should not be submerged in water, as long as they do not recall the IP68 certification and state that the device is not protected against water ingress.

[weberc]

IP68 certification stands for the lifetime of the device. It does not matter if the device is 1 month old or six years unless Sony states that the certification is only valid for a duration of X months, which they do not. IPx8 says "The equipment is suitable for continuous immersion in water under conditions which shall be specified by the manufacturer. However, with certain types of equipment, it can mean that water can enter but only in such a manner that it produces no harmful effects." Conditions stated by the manufacturer are in this case: 30 mins, 1 meter water depth, clear water. The conditions in which the device died were 15 min, 1cm water depth, clear water. A kind of fail, I would say.

The comparison with the car is invalid as no such thing as leaving the door open (flap over the SIM-slot) or cutting the rubber was done.

Use the search here, there are many many customers with the same problem. Sony simply failed on water-proofing the Z5 but did not want to retract the IP68 certification for marketing reasons. I owned a Z2 and Z3 before the Z5 and they saw lots of submerging in water and worked perfectly fine afterwards, and I did treat these rather roughly...