Harman Kardon’s Onyx Studio sound too low

[Anoosh]

All of a sudden the sound is stuck at low. I tried re-pairing, different iPhones with no luck. I've had this speaker for a few years now. Are these speakers made up of smaller speakers inside and one stopped functioning?

[Jonas]

Hi @Anoosh,

If you are asking about your Harman Kardon’s Onyx Studio speaker, I'm afraid that I will not be able to assist you with the support for this product, since it's not one that we have developed.

I'd recommend that you get in touch with Harman Kardon directly on the link below.

https://www.harmankardon.com/support-contact.html

Let me know if I misunderstood your question!

[exsanguinator]

Hi @Anoosh,

If you are asking about your iPhones I'm afraid that I will not be able to assist you with the support for this product, since it's not one that we have developed.

I'd recommend that you get in touch with Apple directly on the link below.

https://support.apple.com/iphone

Let me know if I misunderstood your question!

[Anoosh]

Not iPhone. I'm referring to Harmon karmon Onyx Bluetooth speaker - the sound volume can't go high anymore. The source of music was iPhone, just confirming that the issue was not with the source. I tried with different sources of music all resulted in the same issu.

[Jonas]

Hi again!

Do I understand correctly that you are having troubles with a Harmon karmon Onyx Bluetooth speaker and not a Sony Xperia phone?

If that is the case I advice you to contact Harmon Karmon directly and they will be able to assist you since this a support for Xperia devices only!

I'm sorry if I misunderstood your question!