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Locked out of Z1 Compact with no Google Account

SOLVED
Gypsy22
Visitor

Locked out of Z1 Compact with no Google Account

Hello ...I have done this before , but i forgot how I fixed it Slightly_frowning_Face I am locked out of my Z1 Compact mobile phone. I also had just reset it before that , with no Google Account ...what can I do Please ?   Thank u in Advance ❤️

1 ACCEPTED SOLUTION

Accepted Solutions
Phy
Legend
Legend

@Uliwooly posted this before

http://talk.sonymobile.com/t5/Xperia-M-M-dual/security-code/m-p/914580

To factory reset to phone you have to either 

1. Use PCC or Bridge

PC Companion (PCC)

 http://support.sonymobile.com/gb/tools/pc-companion/

Bridge (for Mac)

 http://support.sonymobile.com/gb/tools/bridge-for-mac/

Alternatives on How to backup Xperias

 http://talk.sonymobile.com/thread/36355

or 

2. MyXperia

www.myxperia.sonymobile.com

or

3. Android Device Manager

www.google.com/android/devicemanager

with 2 and 3, your phone has to be 

*On

*Data or WiFI on

*your Gmail should be present 

*GPS has to be on 

View solution in original post

6 REPLIES 6
profile.country.RO.title
_alexdon_
Expert

You may need to perform a software repair using PC Companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

alexdon
Phy
Legend
Legend

@Uliwooly posted this before

http://talk.sonymobile.com/t5/Xperia-M-M-dual/security-code/m-p/914580

To factory reset to phone you have to either 

1. Use PCC or Bridge

PC Companion (PCC)

 http://support.sonymobile.com/gb/tools/pc-companion/

Bridge (for Mac)

 http://support.sonymobile.com/gb/tools/bridge-for-mac/

Alternatives on How to backup Xperias

 http://talk.sonymobile.com/thread/36355

or 

2. MyXperia

www.myxperia.sonymobile.com

or

3. Android Device Manager

www.google.com/android/devicemanager

with 2 and 3, your phone has to be 

*On

*Data or WiFI on

*your Gmail should be present 

*GPS has to be on 

profile.country.GB.title
Uliwooly
Expert

@Phy That's really good advice right there

Gypsy22
Visitor

Hello ...Yes I havetried that before and it did work ...The Android Device Manager ...but it wont let me do anything ...U have some good Ideas Slightly_smiling_Face My husband is in my computer and my Sony Mobile ...so HE stops me from fixing alot of things in here Slightly_frowning_Face I think the last time with the Dev. Man....helped me locate my Sony and it was okay then ....but now i cant do anything there. It rang my phone too Slightly_smiling_Face But i cant click on the settings ..or tools thats there Slightly_frowning_Face Thanku for ur time and ur Ideas too...:)

Gypsy22
Visitor

Yes it is , if it works ...:) Thank u Slightly_smiling_Face

profile.country.GB.title
Uliwooly
Expert

You could use PCC but MyXperia or Android Device Manager should work just fine.