locked screenw

[samantha1986]

hi guys can anyone please help i set a passcode on my phone which i have somehow forgotten is there anyway i can get in to my phone with outa full reset as i have some important files on it thanks

[_alexdon_]

If internet is enabled,you can recover with gmail.

[samantha1986]

how would i do that

[_alexdon_ · Accepted solution]

Insert the code incorrectly for several times and it should prompt you.

[samantha1986]

i have tried just say incorrect pin try again in 5 secs am so confused really hopeless with technology

[samantha1986]

its a screen lock pin

[Uliwooly]

If you can't remember  you will have to factory reset your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

[_alexdon_]

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@uliwooly wrote:

If you can't remember  you will have to factory reset your phone with PCC

PC Companion (PCC)

Bridge (for Mac)

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

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You may need to perform a software repair using PC companion.The process will erase all internal memory.You might need to charge your device for about 1-2 hours before so the device has at least 60% battery.

Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device).

Open PC companion->support zone->phone/tablet software update->repair my phone/tablet blue highlighted.Follow the steps given,do not connect your phone until prompted to press volume down while plugging USB cable. If PC companion does not start the repair process, you might need to run it in compatibility mode with Windows 7 (in some cases XP).

[_alexdon_]

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@samantha1986 wrote:
i have tried just say incorrect pin try again in 5 secs am so confused really hopeless with technology

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https://support.google.com/dartsignin/answer/114767?hl=en