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Lollipop Update Won't Install On Encrypted Phone, PC Companion Shows No Update

SOLVED
Dark_Xperian
Visitor

Lollipop Update Won't Install On Encrypted Phone, PC Companion Shows No Update

Hey everyone,

So, T-mo finally released Lollipop last night. I've downloaded via Wifi this morning and attempted to update. The update failed with no reason given. My phone is encrypted and it didn't ask to unencrypt before applying the update, so I assume this is the reason it failed. So, installed the latest PC Companion on my Windows 7 laptop, it tells me that I'm on the latest version (connected via USB)... so... what now?

Thanks,

Johnathan

13 REPLIES 13
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Uliwooly
Expert
Nuckztar
Visitor

How is Lollipop running on your Z3 with the encryption? I haven't encrypted mine because I want to make sure there are no performance issues.
Dark_Xperian
Visitor

@Nuckztar,

My Z3 is still encrypted and I've not had any performance issues so far. The only thing I don't like about this update is the App Lister that displays when hitting the Task Manager button... I'd prefer the Kitkat task list.

Nuckztar
Visitor

@Dark_Xperian
Thanks for the info!