Missed call icon doesn't clear

[Davej3111]

Twice today I have had missed calls, the missed call icon appears in the notification tray but dones't clear when I list my call log. Pulling the notification tray down, I have a big blank notification that I can't clear. Slightly annoying

[Jonas]

Hi @Davej311,

That sounds strange, sorry to hear about that.

Have you tried to just do a normal reboot of your phone and see if both the icon and the notification disappears? If you haven't done that I'd recommend that you start with that!

Let me know if that helps!

[ph55]

The same problem on my Z5 compact. Icon is cleared only after phone restart.:-(

[Jonas]

Hi @ph55, sorry to hear that you are experiencing the same behaviour.

Does the icon / notification disappear if you view your call log or if you remove the missed call(s) from your call log?

To remove a call from the call log follow the instructions below.

1. From your Home screen, tap the Application screen icon.
2. Find and tap Phone.
3. Tap the item you want to delete.
4. Tap Call details.
5. Tap the trash bin icon in the top right corner.

You can also try and reboot your phone in safe mode > ask someone to call your phone and don't pick up the call and see if you can clear the notification by viewing the call log or by swiping away the notification. This way we can see if this is caused by a third party application!

Let me know it went!

[ph55]

Hi,

unfortunately icon/notification doesn't disappear when I remove missed call from call log. The only way I can remove it is restart the phone. And what is worse this fault appears randomly so I'm not able to test it by rebooting in safe mode.:-(

Regards

Petr

[Jonas]

Thanks a lot for getting back to me!

Can you see any pattern in when it occurs, for example if the phone haven't been used for a while the notification isn't being removed if you don't restart your phone or after using a specific application?

I understand that it's very hard to replicate in safe mode since it does not occur at all times and having your phone rebooted in safe mode isn't the most fun thing in the world!

I would recommend that you perform a software repair using Xperia Companion, this will delete all data stored on the internal storage of your phone and reinstall the latest available software.

Since data is being deleted, creating a backup using Xperia Companion is advised.

Feel free to keep me posted!

[Fefino]

Same as you, everytime after I missed the call, it appears on the call log.

And the only way to remove it is to reboot my phone. lol

I also tap in the phone call history to check but it still there.

It seems this problem happening on most of us.

[Jonas]

Hi @Fefino, sorry to hear that you are experiencing the same behaviour.

Is the notification not being removed unless you restart your device every time you have a missed call or is it the same as @ph55 experienced, that its not every time?

If the notification is not being removed at all, could you try rebooting your phone in safe mode and either place a call to your number from a different phone or ask a friend, colleague or family member to call your device and see if the notification disappears after you view the call log?

Let me know how it went and thanks in advance!

[Vicky333]

Me too.!  Cannot clear the missed call icon.  Very frustrating. 

[sanchay05]

I had the same problem.... But i found  the solution. When i was using Nugat firmware (Indian) then i was facing that problem... Then i flash my phone Nugat firmware (Malaysia) then problem was solved.