Mobile Network State Disconnected

[55315]

Since I got my Sony xperia z I have not been able to connect to the internet via mobile data. I thought it was a problem with my network provider so I changed networks but the problem still persists. I have tried getting an APN from my network provider as suggested to me but the problem still persists. I checked my phone status and it say mobile network state disconnected and I am guessing this is the problem. Is there a way I can change this sate?

[_alexdon_]

Have you downloaded internet settings?

[Alexander1]

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.

Which network mode do you have your phone in? Go to settings > more > mobile network mode. Also check that mobile data traffic is enabled. 

As suggested above you can download Internet settings if you go to settings > Xperia or more depending on software version > Internet settings. 

[JonnyCambodia]

Hi, I have exactly the same issue.

When I try to download internet settings and press Accept nothing happens. In Settings>more> there is no Mobile Network Mode. Any other suggestions?

[Aspike85]

Don't know if it's exact the same problem, but I have the same symptoms. I was just playing with the options, I turned from LTE(preferred),wd...,GMS to the next option aboveand almost instantly turned it back to where it was. NOTHING helps, I reseted the whole phone back to factory settings, I reseted network settings, reseted apn settings, turned the phone off and on dozens of times. I also tried the SIM in another phone, its working fine. I also tried a different SIM in this phone, so hardware is working, the other SIM has mobile network: connected. This should not be possible, pls help