Problem with speakers when taking calls - Very Heavy Noise

[Prashant_R]

Hi. I have recently purchased a Sony Xperia Z ultra C6802. Since yesterday there is a problem that when I make a call, the sound from the other side sounds to be very heavy. I'm not sure if i am able to describe it correctly but its similar to the kind of voice you would hear from a walkman in the olden days when the batteries would go low. It is the same issue with and without speakerphone. (when I hold the phone to my ear)

However, the issue is related to phone calls only. When I play music or listen to Videos, it works perfectly fine.

Kindly advise.

[_alexdon_ · Accepted solution]

Settings-call settings-untick microphone noise suppression.

[Prashant_R]

Seems to work,   There is also an option below it called "Slow Talk" which slows down the voice of the other party.  I found it while looking at the option you suggested.   Just that I'll need to verify again tomorrow.  Its 12 midnight at my pace and cant make a call to anyone at this time

Thank you so much though

[_alexdon_]

Ok,have a good night.I hope it works.

[Prashant_R]

Hi Alexdon,

I verified today and the problem is resolved.  It was a simple solution but I proabably would never have been able to find it on my own.  Thanks much for your help.  Have a good Day.

[_alexdon_]

You are welcome.