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Unable to send message with picture added

SOLVED
Lexie52
Visitor

Unable to send message with picture added

I bought a Xperia Z3+ last Wednesday and today I tried sending a picture message and it just won't send is there a setting I'm missing that I need to tick or untick
Thanks for your help

Kind regards

Lexie

1 ACCEPTED SOLUTION

Accepted Solutions
Jake-SonyXperia
Champion

Glad you found the issue, did they end up removing the cap for you?

View solution in original post

7 REPLIES 7
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Uliwooly
Expert

@Lexie52

Do you have data enabled? and the correct APN settings?

settings > more > internet settings > accept

Lexie52
Visitor

It doesn't open to let me click accept it just downloads stuff when I click Internet settings thats it
What is an APN setting where do I find it and what should it be on
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Uliwooly
Expert

@Lexie52

Settings > more > mobile networks > access point names > add new > you will have to either get the info from your carrier or google it > save 

do you have a data plan? is the data on?

Lexie52
Visitor

I have an APN already set on 3 mobile Do I need to change it if so could you guide me to the correct kind of website
Yes I have a data plan and data is on
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Uliwooly
Expert

@Lexie52

You can call your carrier/network and request them to send the APN OTA or you can google Android APN settings _name of carrier__ __Country___

Lexie52
Visitor

Found out the problem my phone company had put a cap on sending picture messages for some reason
Jake-SonyXperia
Champion

Glad you found the issue, did they end up removing the cap for you?