Xperia Z3 Compact Keyboard problem

[MAlias]

Hi,

I got my Xperia Z3 Compact a few days ago and I only installed a few apllication on it. When someone calls me, the keyboard becomes compeletly disabled. So, I cannot type anythin in Viber, Google play, Gmail or Google Chrome. Keyboard doesn't pop up and appear on the screen at all. Any idea?

Cheers,

[_alexdon_]

Can you check if the same occurs in safe mode?

http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008

[MAlias]

I tried safemode and it was ok. But in normal mode, even the back button does not working after a short time of talking, just the home button and windows browsing button are working + touch screen itself. But keyboard and back button doesn't work.

[_alexdon_]

It must be an app acting up,task killer or battery saver.

[MAlias]

Well, I didn't install any app at the beginning. I just updated the system, had Skype and Viber, and that was all. Do you have any suggestion?

[_alexdon_ · Accepted solution]

Could you maybe perform a software repair?

[MAlias]

Do you mean restart to factory setting or something else?

[_alexdon_]

Yes,the software repair will also reset the device to factory settings.

[MAlias]

Ok, I will do that and back to you with the results. Thanks for the support.

[_alexdon_]

Keep us updated.