z2 video and 4k error

[Lodi]

Greetings all,

Since I have updated my phone(D6503) to android 5.0.2 I receive an error everytime I try openning the 4k video recorder. The message is "Uknown error". I am also unable to open the simple video recorder as it says "unfortunately the camera stopped".
Thank you in advance.

[Uliwooly · Accepted solution]

Settings > apps > all > camera > clear data > restart the phone

[Uliwooly]

Are you saving the videos on the SD card or internal storage?

[Lodi]

Hello uliwooly,

Thank you for your reply.
I save the videos on the internal storage also there is no camera app in my phone's settings..

[Uliwooly]

Settings > apps > ALL > camera

[Lodi]

Yes that is where I dont see any " camera" I have a screenshot but dont have any attach option in this forum.

[Uliwooly]

That's odd, it is there, if you don't see it then scroll to the bottom and see if it's there. It probably was disable.

[Lodi]

I found it manually because the search box didnt give me any results cache cleared and restarting....

[Uliwooly]

DId it worked?

[Lodi]

Of course it did work everything is OK now, thank very much for your support!!!!!