Z5 Premium - headphone problem after android 7.1.1 update.

[lucimaria]

My Z5 Premium was updated yesterday to 7.1.1 (Nougat) and unfortunately after that I can't use my headphones anymore. My headphone is original (came with Z5) and I tested it on my computer and it is working perfectly. 

Please, What do I have to do? I travel a lot and I need the headphones to distract myself. 

When I plug it, the cell phone don't open the Smart anymore.

Before yesterday it was working very well. 

Thank you very much. 

[Boltar501]

My Z5 Premium doesn't wants to update the software to 7.1.1, it shows is download but it never finishing the download,  plus after that I've sent my phone to Sony service, they reinstated the software,  and after that,  I cannot able to see majority of my pictures and music 🎶,  I tried many ways as they said to fix this issue,  nothing,  no chance,  I'm very disappointed of Android phone's, After you had taken so many pictures with amazing people and loved ones,  you see your self that you insert your sd card back onto the phone,  and you can't see the pictures or listen the music you saved before 

[Majju]

I have problem with headphone jack. It doesn't work when insert the earphones. The sound coming from speakers.  Please recall this phone to save Sony's reputation.

[Marchelok]

Thanks, it worked for me! 👍