@Quinnicus wrote:
HI @Mooly01
No - Ive never asked. However it depends on what the exact question/issue is (i.e. the Green/Amber issue) - Debacle can be widely defined and open ended.
However more to the point, even I did get numbers for XX issue, I certainly would not be able to post them !
Thanks anyway. As an ex technician I was kind of curious. Had it been a massive issue then I would have thought more could have been turned up on the issue, but I haven't seen much tbh.
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@ angelacr wrote:
@ all of you.
Perhaps, constraining complaint to this little backwater of the web suits Sony very well.
An alternate location, Reddit for example, in time, may apply greater leverage. But I don't hold out much hope.
Others have suggested approaching consumer programme editors for some air-time for the issues we continue to face. In reality, UK media use enormous quantities of Sony hardware and the cynical me assumes a cosey relationship that no one is going to upset.
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Well I've twice been on the receiving end of problems with Sony and both those were widely reported, including on the BBC technology websites and new bulletins in general. One such instance was that when performing a rescan of Freeview channels (new channels had become available) on an older Sony TV and it would report zero channels available. Depending on the action you then took you could delete all previous channels and render the set unable to tune anything in. Sonys answer was to wait for an Over Air Download which would correct the issue. Er NO, because the set could not now receive such a signal. A heated but fruitful call to Sony resulted in a technician calling with a laptop, software update and CAM module connector to flash the new software into the TV. All done in minutes without even having to touch the TV (apart from plugging the laptop in)
The other problems widely reported were with certain HDR recorders having problems with the EPG. There was huge outcry when this issue happened as many units were affected and Sony were darned quick to act. The issue happened a couple of times at later dates and again Sony were quick to sort the compatability problem out.
This is why I just wonder how much of an issue this Marshmallow update really is in terms of numbers affected. No consolation to those experiencing issues I know, but it would be interesting to know more.
