Can’t redeem free 4K movie from google play.

[Masterbadger]

Hi

ive just bought a SONY BRAVIA KD65XE8596. 

I have followed the instructions given on the tv to go to google play movies and select “4K uhd movie, included”. 

Problem is, this option isn’t listed on google play?

Am I missing something? I feel stupid having to ask but I’ve looked and looked with no success. 

Can anyone help please?

[Sean_Mc]

Hi Masterbadger,

Sorry to hear you're having this problem.   

Please contact our Support team here: https://services.sony.co.uk/supportmvc/en/Contact/Email and they will be happy to help.

Thanks,

Sean Mc

[TBGrizzlyAdams]

I just purchased a x900f and I went to the google play store to redeem the 2 free 4k uhd movies I was able to redeem the first one went al the way through the process. Went put redeem the second one Spiderman homecoming and the option to redeem the second movie is gone and the google play store want to charge me for the free movie. How do I redeem the second movie.

[dutchice]

Try reposting here. 

[saint9]

I just bought an X900F. Logged into Google Play like it said, and an error occurred. When I loaded again there was no offer for me to pick any movies!!