Issue with Bravia Core app on new XR 55A84J not launching

[Sawdybaby]

Bravia Core app will not launch. States a network issue and fault code INT-103-201. Navigated through the Sony support pages nearly all day following delivery of the TV.  Software and firmware updated, app updated. All other apps work and stream (Netflix etc). Signed off on Sony privacy agreements, successfully logged into Google TV with a Google account.
  There appears to be no page which indicates the current status of the app. Any ideas anyone? I’m about ready for taking it back to the shop.

[phluckh]

Excellent, thank you very much.

[phluckh]

Trying to contact Vodafone was hopeless but I've found the easiest way to fix this was to set a static ip address in the TV and set the DNS to use Google's servers at 8.8.8.8 and 8.8.4.4. This means the internet connection bypasses Vodafone's DNS servers where their content control filters are applied. As soon as I did this the Bravia Core runs without issue!

[HannahEd01]

Hey, thank you guys for updating the thread, that was very helpful.

[Wabo84]

I have the same problem on both my sony xr75x90j…

[Anonymous]

Hi @Wabo84, i think that a solution has already been found, you might wanna try to connect your TV to your mobile hotspot if it works then get in touch with your internet provider as the issue isn't with the app itself i think.

[Hishma]

I agree Currys support poor and Sony or Currys have not got back to me regarding helping me fix this issue yet

[Anonymous]

Hey there,

Well glad to know that it's been resolved by Vodafone, most likely it was some kind of a restriction on the IPs, or a router settings. 
But if it's not an app related issue, then application support wouldn't be helpful really since it's not related to them. But maybe they should make it clear.

Cheers. 

[scdreve]

Me to. Any update on how to fix it ?

[Piscie]

Hey @scdreve, they updated the thread with the solution, seems to be an internet issue. You can test the TV with different internet source to check.