ITVX app 'error occurred' message

[Steve271]

ITVX app was fine until yesterday (12 April). Sony TV Model is KD-49XH8505. Suddenly icon has changed from ITVX to ITV for no apparent reason and I'm getting a message which reads: "Update to ITVX. Some features may be limited in this version of the app. Please update the ITVX app from your app store. An error has occurred. ObjectfromEntries is not a function."

Have tried everything but it's apparently not possible to uninstall and reinstall unless I do a factory reset. Sony won't refer it up unless I do a factory reset first. Don't want to do that as I can't recall all the passwords from when we set up things like Amazon Prime, Now etc etc and so getting by casting via chromecast from tablet, which is OK but a bit cumbersome and shows that the problem is with the inner workings of the TV. Has anyone with a similar model found a way of sorting this? Thanks!

[alanfcox]

I have same problem and been trying to fix it for hours without any luck - just carried out a new install and still the same - very frustrating……

[pippypower]

I’ve also got the same problem on my Sony KD-49XG9005 TV. I’ve also reported the problem to Sony. I’ve tried a factory reset, but still no good.

[jumpsuit]

Hi all it may be worth Tweeting ITVX  Help about this too.

(I don't use Twitter.)

[pippypower]

I reported to Sony earlier today and now my ITVX app on TV seems to be working - Result!

[jumpsuit]

Great

It will be interesting to see if it was something on ITVX's end.

[pippypower]

Is yours working?

[jumpsuit]

Hi, I don't use ITV X but yes it's working today without the error message (although I was able to press 'continue'

on the error message yesterday and it still worked.)

What version do you have?  I'm running  V 3.64.0 

I'm wondering if ITV updated the app.

[HarshReality]

Miraculously mine has started working also

[Frantastic70]

Same her although I got an ***** on the chat line said it must be my internet I said no as others have logged the fault on your support page.  

[HarshReality]

I just wrote a load of stuff in here but then had to go look bits up. Came back and this ***** ***** website has blanked it all out and just it. Sony are just as ***** when it comes to websites as TV software.

Synopsis. iPlayer was updated to a build from 13/4/23 16:41. So something has been updated

Itvx same version on Sony and my LG TV. However my5 and all4 apps are miles behind on the Sony.

It's unclear what the relationship between YouView and Sony Select is. 

It's a mess and you shouldn't even need to care