Remote control not working and stupidly did a factory reset

[penrith67]

I wonder if anyone can advise me?

I have a KD-55XF9005 and tonight the remote control suddenly stopped working. I did the usual things - changed the batteries, did various reboots of the TV, confirmed there was a light coming from the remote using my phone's camera (there was) etc. 

I could still control the TV using my remote control app on my phone. But then I read somewhere to try a factory reset of the TV. So I did. And of course now I have a remote that doesn't work and the app on my phone no longer works because it's not paired with the TV,  and I can't get beyond the first page of the setup menu and can't use the TV.

Can anyone offer any advice on how I get out of this pickle?

Is there any way to complete the set up using buttons on the TV?  Will just getting a new remote solve everything or is the problem likely to be on the TV side?

Thank you very much if anyone can help.

[rooobb]

If the remote is working than  maybe is the tv receiver broken. You cannot do much in that case than to call the support . Setting it via the buttons is not an easy task but with much patience you may try

[penrith67]

Thank you  for your reply but how do I set it using the buttons?  For example, the first option in the setup is the language. How do I select  without the remote working? I've tried all combinations of the 3 buttons on the back.

[Tonycv51]

Not sure if it will work but if you have a wired USB keyboard you could plug it in to see if  that might allow you to set it up? 

[LightFoot]

Hi @penrith67 

It is a long time since I performed a full reset but from memory doesn’t it prompt you to use a phone or tablet to complete the setup? I could be completely wrong (old age). The “official” app is “Android TV” by Google LLC.

[penrith67]

Thanks for the suggestion. Unfortunately the prompt to confirm the language is before the TV is connected to my network so I can't access it yet using the app. But cheers for trying to help.

[penrith67]

Thanks for your reply. I don't have a wired keyboard but will try to get hold of one. It definitely sounds worth a try.