- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Unable to redeem 4k movie
I have tried the suggestion on other posts to no avail.
Account synced from phone
Payment option verified
Account app options on for google movies
Why am i getting this message?
[Removed image as it includes personal details]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi Kirksti,
Welcome to the Sony Community.
I would suggest removing your account and then re-entering your account and payment details again.
It might also be worth checking that your firmware is up todate.
I've also removed the image as it includes your personal details.
Let me know if this resolves your issue.
Cheers,
Sean Mc
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thanks. Have tried your suggestions but to no avail. Can anyone help?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Hi Kirksti,
I'm just passing your message on to the team to look into and will update this thread once we have more information on this.
Thanks,
Pascale_F
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Have you tried the Google play movies app via your android phone to see if the free movie offer was visible through that?
That worked for me when I had the problem.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
thought though
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Try any of the movie apps like showbox, terrarium tv movie app, Netflix, amazon prime through using firestick which helps to use apps on Tv
Do you know if you follow my instructions there is no need of a subscription charges
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
be included in the price of the tv.
I would say that Sony have not been helpful at all. After making initial
suggestions they kept wanting the same info over and over then stopped
replying to E mails. Very dissapointing.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Can confirm Sony technical support are bad.
I got into an argument with them whether my @Googlemail.com email was a valid Google email domain.
They then proceeded to factory reset my TV for unknown reasons.