Youview Not Working

[Jasonsonytv]

Hi 

anyone got issues with Youview catch-up?

none of the catch up channels are working from the guide and all previous days just state ‘Information not available’ on every channel 

thanks

[IamNic]

Hello @Jasonsonytv,

which TV are you using?

- Nic

[Jasonsonytv]

Hi Nic,

its a KD49XG900

Thanks

[IamNic]

Hello @Jasonsonytv,

did you update your TV to the latest firmware version?

- Nic

[Jasonsonytv]

Hi Nic,

no I have not updated it,

Does it need an update or are you seeing if I had updated it and that’s causing the problem?

 Thanks 

[IamNic]

Hello @Jasonsonytv,

not sure, yet in most cases the TV either needs a factory reset or the latest firmware update to resolve the issue it is having.

- Nic

[royabrown2]

@Jasonsonytv @IamNic 

This is a bug in the Sony side of the software, though it shows up in the YouView Guide.

I haven’t heard of Sony releasing a fix for this yet; do you think they have done, @IamNic ?

But if not, you can make the problem go away with a Factory Reset; though until the root cause is fixed, there is always a possibility that the problem will return in time, and you will need to do another Factory Reset to clear it again. And so on....

[Jasonsonytv]

Thanks,

Yes full factory reset sorted it, it’s a pain having to reset everything and log back into all the streaming channels etc but all good now

Greatly appreciated 👍