Can't power on my phone

[Karimgh]

ive put my phone to gjarge last night (as always) but when i woke up i found it only 70% charged and the phone isnt working i restarted it and put it to the charger again ..charging well but still not working 

hope u answer me quick as u can 

[YoGem · Accepted solution]

If the phone now turn on try to connect it to your computer and try to do a software repair. The problem is software related.

[Jonas]

Hi @karimgh1,

I'm so sorry to hear about your phone.

Just like @YoGem recommended, if this is caused by the software in your phone you can with a computer reinstall the latest available software in your phone,  software repair using Xperia Companion.

Do note that this will delete all data stored on the internal storage in the phone and since the phone isn't booting up, you can't unlock it you will not be able make a backup.

Before you perform the software repair, I would recommend that you remove your SIM and/or SD cards from the phone, start it up as you normally would do!

Let us know how it goes!

[Karimgh]

Thank you for every one responded to my post. The problem has now been solved by Software Update using Sony Companion software

[Jonas]

You're welcome!

Have a great weekend!

[YoGem]

Nice!! Good to know it's working now!!

[GuiltyGiant]

I met the same problem as you, should I be like you put it a couple days?

[Jonas]

Hi @GuiltyGiant, welcome to our forum!

Sorry to hear that you are experiencing the same behaviour.

Have you tried any of the troubleshooting steps in this thread, such as holding down the power button and volume at the same time. This will force the phone to shut down.

Let me know how it went after you have tried some of the troubleshooting!

[GuiltyGiant]

Thanks for your reply~

I'm sorry about my poor english.
I tried all of this page , but nothing happened.

http://support.sonymobile.com/tw/xperiac5ultra/faq/I-cannot-power-on-my-device/

After that,I even removed the battery connector, wait about 5 minutes , than put it back.
still nothing happened...


and after that,I looking for somebody encountered the same situation as me,thats why am I here.

[Jonas]

Hi again!

I see!

If you have tried every troubleshooting step on that link including performing a software repair using Xperia Companion,  I'd recommend that you get in touch with your Local support team so they can arrange a repair for you.

If you have any questions regarding warranty, local service routines and so forth they will gladly assist you with answering those type of questions as well!

Let me know how it goes and best of luck!