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Mac OS 10.13.1

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nwoody
New

Mac OS 10.13.1

I upgraded to OS 10.13.1 last week and since then when I connect my ILCE 5100 to my mac and try to upload photos via Play Memories it keeps saying connect or turn on the camera BUT IT IS CONNECTED AND TURNED ON. 

 

I have downloaded the 10.13 unsupported upgrade but  it is still the same problem

 

The camera is  definatly connected as I can upload photos to the Mac photo app from the camera. The problem is I want the RAW images on the camera and these can only be uploaded with Play Memories.

 

What do I do I bought the camera to use RAW now it seems it was a waste of time/money.

Surely Sony should make the Play Memories software work with the latest Mac operating system - when will this happen!

 

Am I missing something?

1 REPLY 1
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EdwinaU
Moderator

Hi nwoody,

Thanks for joining the Community. I've found some steps here for troubleshooting PlayMemories installation errors using the Mac OS that may help. Could you give this a try and let us know what happens? 

Thanks,

EdwinaU