Phone keeps restarting

fazz
Visitor

Phone keeps restarting

my phonekeeps restarting. updated all the apps, safe mode, software repair. no luck. pissing me right off. also had issues with wifi not being reliable only on my device. now i cant even load up the phone. comes up with sony logo but then restarts again

4 REPLIES 4
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Qatrium
Expert

Hello @fazz

I'd suggest that you perform the software repair using Xperia Companion again. This will do a clean installation of the latest firmware and will also wipe your internal memory. But this time spend a couple of days testing it without installing apps, or if you are restoring apps try to restart your phone into the safe mode to disable any 3rd party apps. We need to make sure if one of your apps is causing some instability.

Follow the steps given in blue links, and keep us updated.

fazz
Visitor

done it three times. the motherboard gets very hot as well. still gets caught in a loop. ive seen other people with identical issues, restarting loop, hot and wifi issues. apparently its harware issue. absolutely fuming. i work very hard and buying a new phone will consume all my cash. and repairs on sony cost a lot more than apple. 

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MarlonUk1
Expert

@fazz: try to charge device for 1-2 hours. ignore bootloops.

do not turn on device immediately proceed with software repair using Xperia Companion, just follow the instuctions , your device doesn;t need to be powered on to perform repair

kristuks666
Visitor

repair with sony companion did not help, did it twice. any ideas guys?