Sound/picture sychronisation problem

[Bill-M]

When listening via audio system rather than through tv speakers, sound goes out of synch with picture.  How do I correct this?

[KDL-CX520]

Did you checked the setting under your audio system menu?  

[Bravia55HX]

Bill-M,

How exactly have you set up your tv to your Audio system, a little more information will be a great help and with what connections are available on your Audio system.

[Bill-M]

Set up was done by Sony engineer when I bought the system.  TV is connected to Sony Blu-Ray Disc/DVD Home Theatre System BDV-E370.  After posting the question last night the sync was good.  Today the sound is out of sync - have not changed any settings during this time.

[Bravia55HX · Accepted solution]

Hi again,

very well specified set up, lip sync issues crop up occasionally and can be a pain, usually if i get this when watching a DVD i stab the search button for a second or two and the problem goes, i dont get this with Blu Rays, now, having said that i suspect your particular issue is when your watching tv.

since you also mentioned having the system set up by a Sony engineer i would strongly suggest you contact him again with your concerns and get accurate clarification from him for this.

regards.

[Bill-M]

Thanks for your advice.  I'll try your quick fix and if that fails I'll get back to Sony.  Cheers.

[Bravia55HX]

i should add in reverse!, but then i think you knew that!.

[simoneast]

Guys!

There is a request for everyone with lip sync issues to call them (see below re the number though) and give details:

http://sonycic.custhelp.com/app/answers/detail/a_id/1805/~/home-cinema-lip-sync-issue

Get on there and let them know this needs fixing!!

BUT the number quoted is (at the moment, I did tell them) wrong. It is not 0844 84 666 555 it is 0844 8466 555.

Cheers!

[Thalamus.]

Yes Sony are asking for help but not via the link or phone number that that Simon posted above..

If you are encountering lip sync please click on the following link to supply more details - Lip sync problems