CD drive problem, ask for disk to be added,will not play music cd or burn

[newmee]

Hi Users

I am having a problem with my CD/DVD drive, on inserting a new disk properties read fully used but zero data, it prompt for disk to be added when there is a new disk already in the drive.

although it makes the usual cd drive noises as if ts trying to read the CD, there is zero result, will not find data on disk, or play music CD.
I have tried with a air duster to clean the 2 leds (laser) in the with no change.

My laptop is a Sony VAIO vpcee3z0e running windows 7 64 bit, CD/DVD drive Optiarc BD Rom

BC-5500H sata Cdr .

I don't know if the drive is faulty, it says "this device is working properly" or if a driver problem.

I have tried searching for this model laptop and it comes up with a near match, so i really don't know is there is driver that's correct.

[Owen_G]

Hi newmee. Thanks for your message. We are looking into this and someone will get back to you shortly. ^Owen

[cass_n · Accepted solution]

Hi @newmee and welcome to the community,

It sounds like it might need to be sent for repair.  I recommend getting in touch with Support so they can assist you with this one.  Details here.

Cheers,

C

[jumpsuit · Accepted solution]

Hi @newmee and welcome to the Community

If device manager is showing no errors then

I'm afraid this sounds more like a hardware problem..

I have had optical drives fail on me previously, and your symptoms sound very similar.

Just out of interest have you installed any software or updates

recently that may have affected your Vaio?

I think the best thing to do is give Sony Support a ring on +44 (0) 2073652810

 Edit - apologies Cass, I didn't see you had already answered.

[newmee · Accepted solution]

Thanks jumpsuit and Owen,cass

"Just out of interest have you installed any software or updates"

I tried to install what I thought was the correct driver, and as it failed, I take it that it was not the right driver download.

It is a long shot but what do I know.

There was a update that always failed to install in windows updates.

AMD Phenom ll tripple core processor 64 bit

Advanced Micro devices, Inc driver update for AMD SMBus
I gave up trying as I didn't notice any change in behaviour

a bit off topic, when I logged in today I was asked to register my product, I added the product number and when i tried to select the other required boxes, IE bought from Cosco uk, i got a circle icon wit a line through it like a black no entry sign, and even if i could fill in when i bought the laptop, I don't remember, quite a long time when the product was new.

I wonder if I cant complete, then I will be locked out by the software, which would mean I could not reply as I am doing now, as the system may be automatic??

Just saw your edit

looks like a new drive then, and not a driver or AMD failed update problem.

thanks all

[jumpsuit]

Hi again

You're welcome

Sorry there's no easy quick fix for your drive. 😞

Let us know what Support say.

Cheers

[newmee · Accepted solution]

Hello jumpsuit

I rang up support yesterday, as you suggest, and he talked me trough uninstall driver, restart, install (try) driver etc. (did not work).

as you all concluded, driver repair/ new drive .

so I am fixing to get me  a new drive drive, and hopefully all will be sorted.

Thanks again everybody for help.

By the way, Sony support personal, I am well impressed