Hard disk problems?

[p3eps]

Hi folks,

I got a brand new VGN-T2XP yesterday and am loving it!
I'm a little concerned that my hard disk keeps making a ticking noise every 20 seconds or so when idling, and randomly makes a loud 'clunk' noise every so often when in use. Sounds to me like the hard disk is gonna go (just after I've got everything I need ON it!).
Had a brief look through Sony site, but can anyone help me find a page or info on how I go getting it checked out?

Cheers,
Pete

[p3eps]

I think it would be very difficult to record the noise as it just happens randomly. Seems to be when I access certain parts of the drive?
I have also noticed that when I try and run or install some programs that I am getting missing file errors. I definately think that there is something wrong, but I really dont want to pay if its nothing!

[Lizzie]

I got a brand new VGN-T2XP yesterday and am loving it!

did you buy it in a store or online from Sony?

if you bought it in a store have you got no warranty or something, bring it back to them and ask them to give you a new one. you own it less than 5 days look at the fine print there may be a way to give it back to them and get your money and go buy another one somewhere else.

[kee-lo_]

You work for Apple? Neat

I don't think the powerbooks use the Toshiba drives Sony do (correct me if I'm wrong)

Have you checked your SMART feature with Everest Home Edition?

[p3eps]

Apple usually use Hitatchi Deskstar drives in their portables... although I have seen some with Seagate or Toshiba.

Looks like I dont have much choice in the matter anymore because DHL turned up at my work today and took the Laptop away to France for repair!

When I talked to Sony they said they'd arrange for it to be picked up - but then I called back and asked to cancel it because I wanted to test more things.

Just as well I had the Laptop at work with me today! I let them take it anyway, because Windows started up with missing files the other day (which I resolved with the Recovery Console) and the computer has also started doing 3 big 'clunks' in a row and bluescreening now (done it twice since yesterday).

I just hope they actually see the fault and fix it rather than charging me and sending it back uprepaired!

[p3eps]

did you buy it in a store or online from Sony?

I bought it from an online store - but they said I would have to pay the courier charges to and from them - and they would just send it back to Sony. I could have asked for a refund I suppose, but there is no where else that even came close to the price I paid for it.

Buy Cheap, Pay Dear I think the saying is!!!

[kee-lo_]

Ahh see if you'd said that to me then I would have said VL should have a look

[p3eps]

Oh dear... DHL just turned up a minute ago to collect the laptop - even though they had already picked it up yesterday.

Ah well... 7 - 10 days without the computer... and then I will find out if they consider it faulty or not!

[kee-lo_]

LOL thats a little stupid of them

[benoutram]

I get the same noise. It is a worrying sound but apparently normal.

[p3eps]

It says on my Vaio-Link repair status that they have replaced the Hard Drive. :smileygrin:
At least now I wont have to pay an inspection fee as they obviously considered it to be faulty!

I wish it would hurry back now!!!